Privacy Policy

1. Introduction

Welcome to Nana Meets! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App"). By using Nana Meets, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, gender, and profile details.
• Location Data: To provide location-based matches and event suggestions, we may collect your approximate or precise location (with your permission).
• Usage Data: Information about how you interact with the App, such as logins, preferences, and interactions with other users.
• Payment Data: Limited payment details (e.g., transaction ID, payment confirmation, and payment method) may be collected through secure third-party payment processors. Nana Meets does not store full credit card or mobile money account information.

3. How We Use Your Information

We use the collected information to:

• Facilitate user interactions and matchmaking.
• Personalize your experience on Nana Meets.
• Improve App functionality, user safety, and security.
• Process payments, subscriptions, and event ticket purchases.
• Enforce our Terms of Use and prevent fraudulent activities.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, event organizers, cloud hosting services, and analytics providers.
• Event Organizers: When you purchase event tickets through Nana Meets, we share necessary information (such as your name, contact number, and ticket purchase confirmation) with the event organizer.
• Legal Authorities: When required by law or to protect our rights, users, or the safety of others.
• Other Users: Limited profile details (e.g., name, age, and profile photos) are visible to other users.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We use encryption and secure connections (HTTPS) to safeguard personal and payment-related information.

6. Your Choices and Rights

• Access & Correction: You can view or update your profile details within the App.
• Location Settings: You can disable location sharing at any time in your device settings.
• Account Deletion: If you delete your account, your account will be deleted. You can also visit /delete_account for the public deletion page.
• Marketing Preferences: You may opt out of promotional emails or event marketing notifications.

7. Data Retention

We retain your data as long as necessary for operational and legal purposes. If you delete your account, your personal information will be removed, except where retention is required by law.

8. Child Sexual Abuse and Exploitation (CSAE)

Nana Meets is committed to maintaining a safe and respectful platform. We have a zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE). Any content or behavior involving CSAE will result in immediate account termination and reporting to authorities.

Prohibited activities include:

• Possession or sharing of child sexual abuse material (CSAM).
• Attempting to engage minors in inappropriate or sexual activities.
• Grooming, solicitation, or coercion of minors.
• Sharing or distributing links related to CSAE content.
• Impersonating minors for abusive purposes.

9. Third-Party Links & Services

Nana Meets may contain links to third-party websites or services (such as event organizers, ticket platforms, or social links). We are not responsible for their privacy practices and encourage you to review their privacy policies before engaging with them.

10. Data Transfer

Where necessary, Nana Meets may store or process your data on servers located outside Malawi. We ensure that any data transfers comply with applicable data protection laws and are handled securely.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you through the App or via email before they take effect.

12. Event Ticket Sales & Payment Data

When you purchase event tickets through Nana Meets, the following additional privacy practices apply:

• Data Collected: We collect your name, contact information, and payment confirmation details to complete your ticket purchase.
• Sharing with Organizers: Relevant data is securely shared with the event organizer to issue your ticket and manage attendance.
• Third-Party Payments: Payments are processed through trusted local payment gateways, banks, or mobile money platforms. Nana Meets does not store your complete payment credentials.
• Fraud Prevention: Payment data is securely encrypted and may be retained temporarily to detect and prevent fraudulent activity.
• Refunds and Disputes: Refunds or event-related disputes are managed in accordance with the Terms of Use, and in cooperation with the event organizer.
• Data Retention for Compliance: Ticket transaction data may be retained for financial and regulatory compliance for a limited period.

By purchasing tickets through Nana Meets, you acknowledge that your information will be used and shared as described above.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for trusting Nana Meets!